Help-Center PlatformIntuitive and affordable Zendesk alternative

A beautiful, Notion-inspired help center designed for tech startups and small teams - so your customers find answers fast, and your brand shines.

Trusted by SaaS founders

“

We had a problem with the increasing complexity of our product. Users were unsure how to fully utilize its potential. Creating a help-center in Produkt.so turned out to be a great success.

“

Patrick BaconCEO at AirGuide Aviation Software

Help Center that your users will thank you for

Build beautiful help centers

Write articles using blazing fast Notion-inspired article editor. Use multiple blocks to compose contents. Unlike Zendesk's comprehensive customer support suite, Produkt offers a focused Notion-inspired help center editor perfect for customer-facing documentation.

Publish and share under your own domain.

Organize articles into collections. Share help center link to your users, they will thank you for. While Zendesk requires paid plans ($55/agent/month) for custom domains, Produkt offers custom domains completely free.

Core features

Collections

Help center structure is around collections and articles. Both platforms support content organization. Produkt offers team collaboration starting at $20/month, while Zendesk requires paid plans ($55/agent/month).

Attachments

You may insert images or attachments into your articles. We have big file size limit - 50MB. Produkt offers generous 50MB file size limits, perfect for large documentation assets.

SEO-friendly

Help Center webpage is SEO-optimized and loads ultrafast (under 100ms). Both platforms offer SEO optimization, but Produkt's help centers load in under 100ms.

Translate help center

You can easily translate articles and collections into multiple languages. Zendesk offers multilingual support on paid plans. Produkt will offer translations in the upcoming Pro plan.

Custom domain

Always free

Connect custom company-owned domain. Produkt would automatically issue SSL certificate for help center. Zendesk requires paid plans ($55/agent/month) for custom domains. With Produkt, custom domains are always free.

Built-in image annotator

Only in Produkt.so

Annotate uploaded images with free draw or text. Perfect for creating tutorials, highlighting important details, or adding explanations directly on screenshots. This unique feature isn't available in Zendesk. Annotate images directly in Produkt without external tools.

We take privacy seriously

Privacy-first Help Center

Produkt is privacy-focused platform from ground up. We don't use any tracking software, we truly delete your data on your request. Data are hosted in Poland, encrypted in transit and at rest. Zendesk hosts data in the US by default (can choose data location on Enterprise). Produkt is EU-hosted, privacy-first, and GDPR compliant.

Quickly compare Zendesk and Produkt

Feature	Produkt.so	Zendesk
Free tier	✅ Full-featured free	🟥 No free tier (14-day trial only, paid plans from $55/agent/month)
Custom domain	✅ Always free	🟥 Available on paid plans
Team collaboration	✅ 1 user free, $20 for unlimited users	🟥 Paid plans required ($55/agent/month)
Articles	✅ Unlimited	✅ Unlimited
Built-in image annotator	✅ Available	🟥 Not available
Translations	🟡 Pro (coming soon)	✅ Available (multilingual support)
Privacy & data hosting	✅ EU-hosted, GDPR	🟡 US-hosted (can choose data location on Enterprise), GDPR compliant
SEO optimization	✅ Built-in, fast	✅ Available
File attachments	✅ Up to 50MB	✅ Supported
Article drafts	✅ Free	✅ Supported
Search functionality	✅ Built-in	✅ Built-in
Free subdomain	✅ produkt.so	✅ zendesk.com